Frequently Asked Questions
Everything you need to know about shopping with Roxy.
How do I determine the right size for me?
We provide a comprehensive size guide on every product page. Since fit can vary between collections—from slim-fit activewear to oversized beach styles—we recommend checking your specific measurements against our charts.
What is your return policy for online orders?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Please note that for hygiene reasons, swimwear and intimate apparel must have the protective liner intact to be eligible for a return.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental US. Express shipping options are available at checkout if you need your Roxy gear sooner for an upcoming trip or event.
Can I track my shipment once it has been sent?
Yes. Once your order leaves our warehouse, you will receive an email notification containing a tracking number and a link to follow your package's journey in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna or Afterpay.
Are your materials sustainably sourced?
Roxy is committed to the environment. Many of our wetsuits and swimwear pieces are now made from recycled plastic bottles and eco-friendly neoprene alternatives to help protect the oceans we love.